COVID-19 PRODUCT PROCESSING & SHIPPING NOTICE
To Our East Chateau Community:
Thank you for your continued support and for shopping at East Chateau.
We are currently experiencing shipping and supply chain issues due to COVID-19, resulting in longer delivery times. Due to unprecedented demand for parcel delivery across the country, customers should anticipate a delay in receiving their order(s).
As you may know, many of our products are handcrafted and custom made at the time of order. The COVID-19 pandemic has created major challenges for our artisans and manufacturers. Many are working with reduced staff and some are at maximum production capacity.
We have been working closely with our manufacturers and shipping partners to provide customers with most accurate production, processing, and delivery times as possible. As these timelines vary from item to item, please refer to each individual product page for updated processing and delivery details. If you have questions regarding the availability of a specific product, please reach out to our Client Care Team.
We are working hard to ensure that orders are processed and shipped as quickly as possible. We truly appreciate your patience as we work through these challenges and look forward to serving you in the future.