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PRIVACY POLICY

We fully understand the need to protect your personal information while online and we have developed this policy as a means to provide you with the utmost privacy possible.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from EastChateau.com (the “Site”).  By using the Site or obtaining any product or service through this Site, you agree to the limited collection and use of information as outlined in this Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Site.

We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page.  We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and expiration), email address, and phone number.  We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Personal Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use Personal Information to:

- Create and manage your account

- Communicate with you regarding your account or order

- Send you email communications with offers or coupons

- Respond to your questions or requests

- Screen orders for potential risk or fraud

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION
We work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, data analysis, emailing and other services of an administrative nature.  Personal information, including financial information, is shared with such third parties for the purpose of providing you services or products and is limited to the intended purpose only. 

As an example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Further, when you use the Site to purchase a product or service as a gift, we will collect personal information from you regarding the gift recipient or potential gift recipient so that we can deliver the gift to them if requested.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.  This includes exchanging information with other entities for fraud prevention and credit risk reduction. 

GIFT RECIPIENTS
As noted above, we collect personally identifiable information regarding gift recipients and people to whom you may wish to give gifts in the future.  This is done in order to accommodate proper gift delivery to such recipients.  We do not sell or rent any personally identifiable information that you provide to us regarding such persons. 

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence. The Site is not intended for individuals under the age of 18. 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@eastchateau.com or by mail using the details provided below: 

Indie Agency LLC DBA East Chateau
[Re: Privacy Compliance Officer]
14851 State Road 52, Unit 107
Suite #188
Hudson, Florida US 34669

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