FREE U.S. SHIPPING ON ALL ORDERS OVER $100

SHIPPING POLICY

At East Chateau, we strive to get orders processed and safely delivered to our customers as quickly as possible.  Please make sure to review our Shipping Policy which details our order fulfillment process. 

SHIPPING:
East Chateau offers FREE standard shipping for all orders $100.00 and over within the contiguous United States.  All orders under $100 receive standard shipping at the following prices:

ORDER                 SHIPPING

Under $50                $7.95

$50.00 - $75             $9.95

$75.01 - $99.99      $11.95

$100.00 +                 FREE

Expedited services are available – see Shipping Charges section, below.

PARCEL:

If you qualify for our FREE shipping promotion, your parcel item(s) will be shipped in the most economical manner available at that time.  Packages sent using economy shipping are usually received within 5 – 7 business days.  If you prefer expedited shipping for your parcel item(s), you can select and pay for this option at checkout.

FREIGHT:

For larger items requiring freight, the approximate delivery time is 10 to 15 business days after the order leaves the warehouse.  Our FREE standard freight delivery includes curbside delivery. 
NOTE: Standard curbside freight delivery does not include the delivery of purchases into your home – they will be delivered to your driveway or building.   

WHITE GLOVE DELIVERY: 
For larger or oversized freight items, including furniture, you can select our White Glove Delivery service.  Using our White Glove Delivery service, your purchases will be brought into your home, and packaging materials will be removed and disposed of.  NOTE: White Glove Delivery does not include product assembly or moving existing furniture within your home.  East Chateau offers White Glove Delivery service at an additional fee.

ORDER FULFILLMENT | SHIPPING TIMES:
Most orders are processed within 48 hours of the order being placed.  To reduce delivery times, we use multiple distribution centers across the United States.  In some cases, your purchases may be fulfilled from several warehouse locations and items may arrive separately. You will not incur additional shipping charges under these circumstances.
We work hard to provide the most accurate delivery dates based on the information we have at the time of purchase.  Delivery dates are estimates and are never guaranteed.  Shipping time estimates may not include order processing times and are based on when an order ships - not when the order is placed.  Delivery times may vary due to weather, holidays, trucking pick-up delays, and any other unforeseen delays. Please note that our warehouses and distribution centers are closed on weekends and Federal holidays.
Upon shipment, you will be emailed shipping confirmation and order tracking information.
 
SHIPPING CHARGES:

PARCEL ITEMS:
Under $50                $7.95
$50.00 - $75             $9.95
$75.01 - $99.99      $11.95
$100.00 +                 FREE

- FREE Standard Shipping: ALL orders over $100
- Two (2) Business Day Express Shipping: $22.95

FREIGHT ITEMS:
- FREE Standard Freight Delivery: ALL order’s $100 and over
- Expedited Shipping – Please contact us for a quote.

WHITE GLOVE DELIVERY:
- Delivery into the home and removal of packing
- One item: $225.00
- Two or more items: $325.00

CARRIERS:
East Chateau uses a variety of carriers to ensure your items arrive as quickly as possible.  Carriers are determined by the type of item and the individual distribution center.

CANCELLING AN ORDER:
Because we may begin processing your order immediately, it may not be possible to modify or cancel existing orders even within minutes of order placement.  Contact us immediately at support@eastchateau.com with your order number and we will try to help you in any way we can.  If your order has already been processed or shipped from the manufacturer, we cannot cancel the order.

UNDELIVERABLE ORDERS:
Please take care in providing your shipping information. The information you provide to us is exactly how your shipping label will be printed.  Orders that are returned to us as undeliverable will result in a 20% processing fee and no shipping refund (if applicable) will be issued. If you decide to have the product re-delivered to a different address (US addresses only), an additional handling fee of $15 will apply, in addition to shipping charges.

LOST OR STOLEN PACKAGES:
East Chateau is not responsible for lost/stolen packages if there is a confirmed delivery status from the carrier.  If your package is lost prior to delivery, please let our Customer Service Center know via phone or email, as soon as possible. If the package is not delivered, we’ll contact the carrier to investigate. Pending the results of the investigation we will replace your package.

EXPEDITED ORDERS & FRAUD PREVENTION:
Expedited orders requesting shipping to any address other than the credit card billing address may require additional card verification. An East Chateau customer support member may need to contact the card holder and verify information to assure there is no fraudulent activity.  Please be sure to provide a contact phone number and email address with your order to avoid delays.  Thank you in advance for understanding. 

INTERNATIONAL SHIPPING:
Due to reseller agreements with our manufacturers and suppliers, we ship only to U.S. addresses.  We currently do not ship to international locations.

P.O BOX & MILITARY APO/FPO ADDRESSES:
East Chateau cannot deliver to P.O. Box locations or military APO/FPO addresses. 

CUSTOMER SUPPORT:
If you need support, please contact us using one of the methods listed below and a member of our team will respond to your request.
Contact Us:
Contact Us Form
Direct Email: support@eastchateau.com
Phone: 813-540-7500